Globelines: DSL Speed
81 Comments Published by raphael on Tuesday, January 22, 2008 at 1/22/2008 09:29:00 PM.
I just got my Internet connection last Saturday powered by Globelines. They informed me that they are having a problem with their internet service in Visayas and Mindanao Network and they‘re very sorry for the inconvenience.
It’s been a week since Globe Network dropped in their service. And up to now they are still trouble shooting it. This evening I did some DSL speed test and guess what? Very disappointing results appear in front of me. My current DOWNLOAD SPEED is 22 kbps which means that I can only download at 2.75 kb per second and my UPLOAD SPEED is 18 kbps which means that I can only upload at 2.25 kb per second. A very disappointing speed that globe has to offer. I can’t believe that I am slower than a DIAL UP users.
Globe is one of the prominent companies here in the Philippines and I heard a lot of negative reviews about their services and with that I am starting to believe on what I had read before. Hope that they will put more actions on their problem now because if this will continue until this coming Saturday I don’t think I deserve this and I will really ask for disconnection or rebate will do.
Just got a globelines 3mb line installed a few days ago and was informed that they are having problems with the speed in my area and that it would be fixed in a week or 2 (yea right)Currently getting 300kb download and 110kb upload. Seems this is not a new problem and it wont be fixed anytime soon. Appears globelines just advertises high speed lines that it doesn't have or can't fix.
One other thing, right after installation with the installers still here i went to a speed test site and got the same 300kb down and 110kb up and the tech said wait a couple of days before you speed test it (haha) I asked him why would that make any difference and he couldn't explain.
one last post, also had to prepay a year in advance (24,000p) which globelines said was their policy for Foreigner's.
I have a connection problem since the day they installed my connections and up to this writing there is no immediate action with regards to this...Their support group I guess... sucks!!!
I've had a problem with globelines broadband for nearly 4 years since installation globelines sucks the only thing that works at globelines is their billing department
Globelines DSl advertisements was a fraud and everything's was a scam..
they tried to lure all customers to subscribe to them but the truth was they never had the technology to cater the connection supposed they offered...my 2-3 weeks connection with globe was great but after that I've been suffering from intermittent connection,no connection at all and slow connection and Globelines can never resolve or had no solutions at all..Globelines is inutile, and they really good at lying...
my connection plan in globelines is 1Mb but i never experienced a fast connection or stable since my globelines was installed.
guys if you want to check your internet connection do this step cause globelines ads are all fraud...
open cmd (command prompt) then type "ping -t 222.127.54.1" or "ping -t 203.177.238.1"( it should be your WAN address, in order to get your WAN IP address just open your internet browser and type 192.168.1.1 click status and click WAN then get your WAN Ip address)
then the cmd shall verify if you really have internet connections, if you see "request time out" always which means you are suffering from intermittent connection, and if you see "unreachable destination or error connection 2131 or so means you don't have any connection at all... in order to know your dsl speed whether your connection is fast or slow you have to know the time=ms and TTL= in the cmd when checking.
if the numbers appear in time=ms is more than 100 or more which means slow connection(ex.time=100ms), you can also check it in TTL, if the numbers in TTL exceed in 270 means slow connection(ex.TTL=300)..
you have to know this so that you know that Globelines is a fraud and they never give you a better connections at all...by the way guys never use speedtest.net to check your connection coz it is bug or not working properly..you have to try www.2wire.com, McAfee speedtest.speakeasy or globequest.com.ph
I cant terminate my connection to globelines because of the locked-in period.. grrrrrrr Globelines sucks and they are just good in sending yours bills..F**k!
My latest encounter getting my connection fixed. Called on tuesday morning Aug 10th 2010 reported no dsl signal, the call center employee apologized and told me their tech's would fix the problem as soon as possible.
Called Wed morning asked them when their tech's were gonna start working on my connection, The call center employee said a tech would come to my house sometime today Aug 11th. Waited all day no tech showed up.
Called the 211 tech support call center Thursday morning and told them no one came on wed, the call center employee apologized and said i would now have to wait 12 days for another on site visit.I informed the call center employee that i would cancel my account before i wait a total of 16 days for someone from globeline to start working on my connection and that's dependent on if they even show up this time as scheduled.
Decided to stop wasting my time with the Globeline technical support hot line and went down to the local office at 1pm. Talked to a rep about the problem and he made a phone call and told me a tech would come to my house. A repair team showed up about 4pm and checked the telephone pole outside and there was no signal which means the problem was between that pole and the facility box. The tech informed me that they didn't have a key to open the box so they would tell some other tech's to check the box on Friday.
Woke up Friday morning and my connection has been finally fixed.
To recap
Tues - no attempt to fix my connection
Wed - no attempt to fix my connection and a no show on the on-site visit.
Thurday - Repair crew shows up at 4pm not prepared or equipped to fix a internet connection.
Friday - Connection restored at around 9am.
It took Globelines 4 days to fix a internet connection that could have been fixed in 15 minutes. I had to call numerous times which were a total waste of my time and had to go down to the local office in person to get them to start working on the problem.
As a customer paying for a service i find this level of service unacceptable and globelines needs major improvement in the way they service their existing accounts.
1. I don't need a call center employee to tell me their tech's will fix the reported problem when in fact no one is working on it.
2. When a on-site visit is scheduled it would be nice if someone showed up.
3. Reporting a no show from Globelines on-site visit the next day and informed that since the tech did not show up i now have to wait another 12 days for the next available tech is just retarded.
4. When a repair crew goes to fix a connection problem they should be prepared and equipped such as having a key to open a box.
5. Globelines need to staff their tech support call center with people who are able to do more than and generate reports, they should be able to make a phone call and resolve problems instead of saying sorry our tech didn't show up but now you have to wait 12 more days for the next available tech.
6. I should not have to call numerous times to coordinate the repair efforts on my connection, I should not have to make a on-site visit to the local Globelines office in order to get a 15 minute repair job done. If i had not done these things Globelines technical support hot line employee's would have me waiting an additional 12 days on top of the 4 days i had already waited for another on-site visit that they may not show up for again.
I would hope who ever is in charge at Globelines takes the time to improve the response to reported problems someday as the process that Globelines currently employs appears dysfunctional and broken in it's current state.
My latest encounter getting my connection fixed. Called on tuesday morning Aug 10th 2010 reported no dsl signal, the call center employee apologized and told me their tech's would fix the problem as soon as possible.
Called Wed morning asked them when their tech's were gonna start working on my connection, The call center employee said a tech would come to my house sometime today Aug 11th. Waited all day no tech showed up.
Called the 211 tech support call center Thursday morning and told them no one came on wed, the call center employee apologized and said i would now have to wait 12 days for another on site visit.I informed the call center employee that i would cancel my account before i wait a total of 16 days for someone from globeline to start working on my connection and that's dependent on if they even show up this time as scheduled.
Decided to stop wasting my time with the Globeline technical support hot line and went down to the local office at 1pm. Talked to a rep about the problem and he made a phone call and told me a tech would come to my house. A repair team showed up about 4pm and checked the telephone pole outside and there was no signal which means the problem was between that pole and the facility box. The tech informed me that they didn't have a key to open the box so they would tell some other tech's to check the box on Friday.
Woke up Friday morning and my connection has been finally fixed.
To recap
Tues - no attempt to fix my connection
Wed - no attempt to fix my connection and a no show on the on-site visit.
Thurday - Repair crew shows up at 4pm not prepared or equipped to fix a internet connection.
Friday - Connection restored at around 9am.
It took Globelines 4 days to fix a internet connection that could have been fixed in 15 minutes. I had to call numerous times which were a total waste of my time and had to go down to the local office in person to get them to start working on the problem.
As a customer paying for a service i find this level of service unacceptable and globelines needs major improvement in the way they service their existing accounts.
1. I don't need a call center employee to tell me their tech's will fix the reported problem when in fact no one is working on it.
2. When a on-site visit is scheduled it would be nice if someone showed up.
3. Reporting a no show from Globelines on-site visit the next day and informed that since the tech did not show up i now have to wait another 12 days for the next available tech is just retarded.
4. When a repair crew goes to fix a connection problem they should be prepared and equipped such as having a key to open a box.
5. Globelines need to staff their tech support call center with people who are able to do more than and generate reports, they should be able to make a phone call and resolve problems instead of saying sorry our tech didn't show up but now you have to wait 12 more days for the next available tech.
6. I should not have to call numerous times to coordinate the repair efforts on my connection, I should not have to make a on-site visit to the local Globelines office in order to get a 15 minute repair job done. If i had not done these things Globelines technical support hot line employee's would have me waiting an additional 12 days on top of the 4 days i had already waited for another on-site visit that they may not show up for again.
I would hope who ever is in charge at Globelines takes the time to improve the response to reported problems someday as the process that Globelines currently employs appears dysfunctional and broken in it's current state.
My latest encounter getting my connection fixed. Called on tuesday morning Aug 10th 2010 reported no dsl signal, the call center employee apologized and told me their tech's would fix the problem as soon as possible.
Called Wed morning asked them when their tech's were gonna start working on my connection, The call center employee said a tech would come to my house sometime today Aug 11th. Waited all day no tech showed up.
Called the 211 tech support call center Thursday morning and told them no one came on wed, the call center employee apologized and said i would now have to wait 12 days for another on site visit.I informed the call center employee that i would cancel my account before i wait a total of 16 days for someone from globeline to start working on my connection and that's dependent on if they even show up this time as scheduled.
Decided to stop wasting my time with the Globeline technical support hot line and went down to the local office at 1pm. Talked to a rep about the problem and he made a phone call and told me a tech would come to my house. A repair team showed up about 4pm and checked the telephone pole outside and there was no signal which means the problem was between that pole and the facility box. The tech informed me that they didn't have a key to open the box so they would tell some other tech's to check the box on Friday.
Woke up Friday morning and my connection has been finally fixed.
To recap
Tues - no attempt to fix my connection
Wed - no attempt to fix my connection and a no show on the on-site visit.
Thurday - Repair crew shows up at 4pm not prepared or equipped to fix a internet connection.
Friday - Connection restored at around 9am.
It took Globelines 4 days to fix a internet connection that could have been fixed in 15 minutes. I had to call numerous times which were a total waste of my time and had to go down to the local office in person to get them to start working on the problem.
As a customer paying for a service i find this level of service unacceptable and globelines needs major improvement in the way they service their existing accounts.
1. I don't need a call center employee to tell me their tech's will fix the reported problem when in fact no one is working on it.
2. When a on-site visit is scheduled it would be nice if someone showed up.
3. Reporting a no show from Globelines on-site visit the next day and informed that since the tech did not show up i now have to wait another 12 days for the next available tech is just retarded.
4. When a repair crew goes to fix a connection problem they should be prepared and equipped such as having a key to open a box.
5. Globelines need to staff their tech support call center with people who are able to do more than and generate reports, they should be able to make a phone call and resolve problems instead of saying sorry our tech didn't show up but now you have to wait 12 more days for the next available tech.
6. I should not have to call numerous times to coordinate the repair efforts on my connection, I should not have to make a on-site visit to the local Globelines office in order to get a 15 minute repair job done. If i had not done these things Globelines technical support hot line employee's would have me waiting an additional 12 days on top of the 4 days i had already waited for another on-site visit that they may not show up for again.
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